Sophie tells us how she got her tenancy deposit back after her letting agent refused to return £700 she had paid…
When my letting agent wrote to tell me they’d be unable to return the £700 deposit I’d paid before moving into a house-share, I was really worried.
I’d decided to leave the property after my 12-month, fixed-term contract came to an end, but my friends wanted to stay on in the house.
We wrote to tell the letting agent that my housemates would continue to live in the property, taking on a new tenant to replace me.
The agent then got in touch and said whoever replace me in the house-share should pay me my quarter of the deposit up front.
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I started to worry, so I contacted Shelter. They advised me of my rights and how to express this in a letter.
After sending this letter, the agent paid back all of my money immediately.
The key factor in getting my deposit back was Shelter helping me to feel confident that I was actually being misinformed and once I had more clarity about my legal position I had a confidence to actually demand what I was legally entitled to.
How to get your tenancy deposit back – Shelter’s advice
- Make sure you’ve served the correct notice or have come to an agreement with your landlord that the tenancy is coming to an end
- Ask your landlord or the tenancy deposit protection scheme, in which your money should have been placed, to refund your deposit
- Use the tenancy deposit protection scheme alternative dispute resolution service if you have problems getting your deposit returned
- Send a formal letter before action, which can be downloaded from the Shelter website, if you still have trouble getting your deposit back