‘Often a case can be resolved before seeing a judge’

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Deborah Jameson is a Shelter solicitor. She works for Shelter’s Lancashire service which participates in the court duty scheme. The scheme provides people with free legal advice and representation on the day of their court hearing.

Deborah - Shelter solicitor

Deborah

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‘I felt pressured into signing an inaccurate inventory’

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Julie, 35, is a full-time legal secretary. She lives in Milton Keynes her six-year-old daughter, two-year-old son and husband, a delivery driver who has just been made redundant. Her letting agent asked her to sign an inventory before she was allowed to have access to the property. When she was given access she soon discovered was in a terrible condition.

Julie and her family

Julie and her family

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‘I’m an army veteran with a disabled wife. I feel abandoned’

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Malcolm, an army veteran, lives in Surrey in a one-bedroom council flat with his disabled wife, Charlotte. When the Bedroom Tax was introduced, he couldn’t make any rent payments and the couple was forced to move into a smaller flat which is unadapted. Malcolm

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